FAQ & About Us

We believe in a world where you have total freedom to be you, without judgement. To experiment. To express yourself. To be brave and grab life as the extraordinary adventure it is. So we make sure everyone has an equal chance to discover all the amazing things they’re capable of – no matter who they are, where they’re from or what looks they like to boss. We exist to give you the confidence to be whoever you want to be.

Our audience (AKA you) is wonderfully unique. And we do everything we can to help you find your fit, offering our brands in lots of different styles and sizes – and we're committed to providing all sizes at the same price – so you can be confident we’ve got the perfect thing for you. 

Where does your clothes come from?

We have many suppliers all over the world! To keep prices low and quality high, sometimes we ship directly from our suppliers. Your order might come from Italy, the UK, China, or even Argentina!

What is Eco-Friendly Shipping?

We aim to reduce our carbon footprint, and the carbon foot print of our customers, we so have decided to remove all plastic packaging from our products. Instead, we send products in a cardboard box, wrapped in bio-degradable paper.

My discount code isn't working. What gives?

Chances are we are running a site wide sale.  If we are, then most discounts won't work because...well we have to  make some money somehow! When the sale is over, the codes will start working again. 

 How can I track my order?

Your order confirmation email will have a link to your order tracking information. 

I got an email that said my package was delivered, but I didn't receive it.

Check with room mates, neighbors, doormen, etc as sometimes the postal carrier gets confused and delivers to the wrong address. Check with your local post office; they should be able to tell you where the package is and where and when it was delivered.

Please ensure that the address you enter in your order is correct and that the mail carrier has access to deliver the packages.

Lost/Stolen Packages

We are not responsible for lost or stolen items, or anything that happens to a package once it is in the hands of the Royal Mail or any other country's mail service.

Please be sure to ship to a secure location such as your workplace or a P.O. Box. All shipments are tracked.

Once Royal Mail or your local mail service delivers a package to the delivery address, even if it is left on your porch or in a communal hallway outside your door in an apartment, it is considered delivered. 


Why are some of the sizes different than I'm used to seeing?

Because our clothing is manufactured all over the world, the sizing might be a little different than you are used to.  And don't worry, just because you are normally a medium and now you are a large doesn't say anything about your self worth! :) 

Why isn't my offer code working?

If your offer code isn't working, it is probably because we are running a site wide sale.  When we do that, we don't allow offer codes because...well that would just be an insane discount! 

How can I cancel my order? 

Contact us <a href="https://www.abassova.co.uk/pages/contact">here</a> within 12 hours and we will cancel your order and give you a refund.  

If you need to cancel after 24 hours, email us as well. The order might already be on its way to you.  We will just ask you to return it to us and then process the refund. 

How can I make changes to my order? 

Contact us <a href="https://www.abassova.co.uk/pages/contact">here</a> within 12 hours and we'll make the changes.  After that, the order might already be on its way to you. 


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